Job Description

Our client is seeking a proactive and customer-focused Customer Services Coordinator to join their busy Customer Service team. This role is ideal for someone who enjoys building strong customer relationships, solving problems, and working collaboratively in a fast-paced environment.
The successful candidate will act as a key point of contact for customers, managing enquiries and shipment exceptions throughout the customer journey. Working closely with Sales, Operations, and other internal departments, you will ensure customers receive a high level of service while helping deliver effective solutions.
Key Responsibilities
Onboard new customers and ensure their business requirements are understood and managed effectively
Process booking amendments and advise customers of any associated costs
Liaise with customers regarding changes to booking patterns and shipment requirements
Proactively manage service disruptions and identify suitable solutions
Handle customer queries and complaints professionally and efficiently
Promote new services, systems, and online tools to customers
Work closely with internal departments to ensure seamless customer support

Skills & Experience Required
Excellent written and verbal communication skills
Strong customer service and relationship-building abilities
Ability to work both independently and as part of a team
Positive, proactive, and solution-focused approach
Comfortable working in a fast-paced environment
Good IT skills, including Microsoft Office applications
Previous customer service, logistics, shipping, or administration experience would be advantageous

This is an excellent opportunity to join a well-established international business offering a supportive working environment, ongoing training, and opportunities for career development.